TVS Automobile Solutions Limited (TVS ASL), India’s leading aftermarket service provider,including Roadside Assistance business (RSA), today announced that it would hive off its RSA business from TVS ASL to form a new joint venture company – ‘TVS Auto Assist (India) Limited.’ - with The Automobile Association (AA) - UK’s most trusted brand and most popular breakdown cover provider in the UK. The move would mark the coming together of two market leaders toenhancethe service offering and capabilities to tap the market opportunities not only in India but also in other emerging markets - Asia, Middle East and Africa.
The rationale for forming TVS Auto Assist India Ltd. (TVS AA), a 51:49 JV between TVS ASL and AA, would be to offer not only the state-of-the-art breakdown services to customers but also to expand with OEMs, Insurance companies and other Corporate customers in India and in other emerging markets. Further, TVS AAwould provide breakdown assistance services to all automobilesranging from two wheelers, three wheelers, passenger cars, Light Commercial Vehicles and Commercial Vehicles.With vehicle sales expected to increase significantly in India, there is a real opportunity for this JV to take pioneering role in B2C market as well.
Says, Mr. R. Dinesh, Director, TVS Automobile Solutions, “TVS is the pioneer in providing breakdown services in India. We are happy to partner with AA tofurther streamline our offerings in India and expand to other emerging markets. Through this association, we can provide similar service experience to multinational automobile brands present in India as well asin other overseas markets.With TVS and AA coming together, I am sure our customers can continue to experienceworld class services from us.”
Speaking on the occasion, Mr. Bob Mackenzie, Executive Chairman, AA, said, “We are entering the Indian marketat a time when its automobile growth is set to take off. We are delighted to announce this joint venture with TVS as they havethe largest service infrastructure in India, which is a big plus for our B2B Customers in India. In addition, we will bring our global expertise to the roadside assistance business, which we expect to transform into a holistic business centred on the customer.”
AA, with over 40% market share in the UK and over 15 million customers in RSA business,has attended 3.5 million customers in the UK in 2014, translating into 10,000 customer services everyday. It also offers variety of products and value added services besides its Roadside assistance services that include Insurance and Driving services.
TVS RSA business has unmatched infrastructure with presence all across India covering 1795 locations and 28 States with a network of over 4000 Authorized Service Providers (ASP’s).Itprovidescover to over 1 million customers and attends100,000 breakdown servicesin a year. Further, TVS RSA has over 1000 tow trucks for patrolling and towing operations to support stranded customers. TVS RSA’s service offerings include emergency breakdown (mechanical and electrical), Flat tyre assistance, key lock-out services, cab assistance, Fuel delivery, patrol and towing assistance.